Contact Us

This page explains how to reach the Best Crypto Casinos editorial team, what we can realistically help with, and what belongs with a casino's own support desk instead. Most messages we get fall into one of four buckets: a correction to something we've published about an anonymous crypto casino, a question about how a bonus or withdrawal actually works, a complaint about an operator, or a commercial enquiry. Each one is handled differently, and knowing which is which will get you a useful answer faster.

Reaching the editorial team

Write to us through the contact form on esgmanagers.com. There is one inbox and it is read by the people who write the reviews, including our editor Madison Sullivan. We do not run a phone line, and we do not operate a live chat — a comparison site that promises instant human support is usually promising something it can't keep.

To get a substantive reply, include the following:

• The casino name as it appears on our site — BetPanda, CoinPoker Casino, Cryptorino, Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io or Vave.
• The page you were reading, so we can check the exact wording you're querying.
• The coin and network involved if it's a payments question — BTC, ETH, LTC, USDT, USDC or DOGE, and which chain you used. A USDT transfer on one network behaves nothing like the same transfer on another.
• Dates and rough amounts for a withdrawal or verification issue. Never send us your seed phrase, private keys, exchange logins, 2FA codes or ID scans. No legitimate party will ever ask for these, and we will delete them if they arrive.

We aim to respond to editorial and correction messages first. Commercial enquiries are answered when we get to them.

Where our money comes from, stated plainly

Best Crypto Casinos earns commission when a reader signs up through some of the links on this site. That relationship pays for the research; it does not decide the rankings, and operators cannot buy a position or a rating. Our ratings are editorial scores set by us, not customer-review averages, and no one on this team has deposited, played or withdrawn at these sites — our findings come from documented research and verification against operators' published terms, not from test accounts. If you think a commercial relationship has coloured something we've written, say so in your message and we'll re-check the page in public.

What we can help with — and what we can't

Write to us about	Go to the casino instead
A factual error, out-of-date bonus figure or missing wagering condition on one of our pages	A pending withdrawal, locked account or failed on-chain deposit
How a cashback, rakeback or match offer is structured in general terms	Whether your specific account qualifies for a promotion
A casino you think we should review, or one we should drop	Identity verification requests and document uploads
Questions about how we score anonymous crypto casinos	Restricted-state blocks or closed accounts
Press, partnership and advertising enquiries	Responsible gambling limits and self-exclusion on your account

We have no account access at any operator, cannot release a payout, cannot overturn a KYC decision and cannot lift a geoblock. Nor will we help anyone work around state restrictions, verification requests or sanctions screening — that's not a service we offer and asking will get a short reply.

The sites readers ask about most

Three names dominate our inbox, so it's worth setting out where each one sits and what we actually know about it. These are the top-ranked options on our comparison pages; every headline offer below comes with conditions attached, and you should read the operator's own bonus terms before depositing anything.

BetPanda — the cashback-first pick

BetPanda leads our list (editorial rating 10.0) largely because its headline proposition is a 10% weekly cashback rather than a large front-loaded match bonus. For readers who care about anonymity and speed more than bonus size, a recurring cashback is easier to reason about: there's no long playthrough ladder to climb before funds behave like your own. Cashback offers still carry terms — qualifying loss periods, minimum amounts, and in most cases a wagering condition on the credited amount — so check the current rules on site, as they change without notice. The limitation: a 10% weekly rebate is modest next to the four-figure welcome packages elsewhere on this list, and cashback only pays out when you've lost, which is a point worth sitting with rather than glossing over.

CoinPoker Casino — poker liquidity alongside the casino floor

CoinPoker Casino (9.9) gets its own write-up because it's the one option here where the poker room is the centre of gravity and the casino sits beside it. Its advertised welcome offer is a 150% deposit match up to $2,000. As with any match bonus, the figure is a ceiling, not a payment: you need to deposit the full qualifying amount to reach it, and the bonus is released against playthrough requirements with a time limit, so confirm the multiplier and expiry before opting in. The drawback is focus — if you want the widest slot catalogue or the deepest live-dealer lobby, a casino-first operator will likely serve you better.

Cryptorino — a Bitcoin-denominated welcome package

Cryptorino (9.9) is the one readers ask about when they hold BTC and want to keep it that way. Its advertised offer is a 100% match up to 1 BTC plus 10% weekly cashback. A bonus denominated in Bitcoin rather than dollars cuts both ways: if BTC moves while you're clearing wagering, the dollar value of both your balance and your bonus moves with it. That's a genuine volatility risk, not a technicality, and it's why some players clear bonuses in USDT or USDC instead. Combined offers like this typically apply separate terms to the match and the cashback, so treat them as two promotions. The limitation: a headline of 1 BTC requires a deposit most players will never make, so the realistic value is far smaller.

The rest of the shortlist

Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across the first three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback) round out the list. Every one of those figures is a maximum advertised by the operator and every one carries wagering requirements, time limits, game exclusions and eligibility rules. "Up to" is doing heavy lifting in all of them.

Money questions we get asked before signing up

Taking part costs whatever you deposit, and nothing else is refundable. There's no membership fee at any of these sites, but there are real costs around the edges:

• Deposits and withdrawals are on-chain. You send crypto from a self-custody wallet or an exchange account to an address the casino gives you. Network and gas fees are paid to the chain, not the casino, and they vary constantly by coin and congestion.
• Confirmation times differ by coin. Litecoin and Dogecoin generally confirm faster and cheaper than Bitcoin or Ethereum mainnet; stablecoin transfers depend entirely on the network you pick. Sending on the wrong network is the single most common way readers lose funds, and it isn't recoverable.
• "Instant withdrawals" means the operator's processing step, not the blockchain's. Advertised payout speeds are claims, not results we've measured. Even an instantly approved cashout still waits for confirmations.
• Withdrawal limits and minimums apply at every site here, usually per transaction and per day, and they often rise with VIP tier. Check them before you deposit, not after you win.
• Stablecoins reduce one risk, not all of them. Holding USDT or USDC keeps your balance close to dollar terms while you play, which sidesteps the price swings that hit a BTC or ETH balance. It does nothing to reduce the risk of losing the money at the tables.

Bonus terms are where most disputes start. If you email us a screenshot of a bonus figure, we'll tell you what the published terms say — but we can't negotiate them for you, and a forfeited bonus is usually a terms issue rather than an error.

What's on offer at these sites, in case you're asking before you join

All ten operators run broadly the same categories, and questions to our inbox tend to be about which one matters for a given bonus:

• Slots — the largest section at every site, typically supplied by third-party studios such as Pragmatic Play and NetEnt. This is where most wagering requirements contribute at full weight.
• Table games — blackjack, roulette and baccarat in RNG form. These frequently contribute at a reduced rate toward playthrough, or are excluded entirely.
• Live dealer — streamed tables from providers such as Evolution. Usually excluded from bonus clearing; always check.
• Crypto originals — crash, dice and plinko, plus in-house titles. These are the games most likely to publish a provably fair seed system you can verify yourself, which is a different assurance from the RNG certification that applies to third-party studio games.

The sportsbook and poker side

Several of these brands run more than a casino. CoinPoker Casino is built around a poker room, where the economics are rake-based rather than house-edge based. Vave's headline package includes a free bet, which points to a sportsbook running alongside the casino floor. Sportsbook and poker balances are often treated separately from casino balances for bonus and wagering purposes, and cashback or rakeback schemes may apply to one and not the other. If you're writing to us about a promotion, tell us which product it sat under — it changes the answer.

Legal standing, age and eligibility — read this before you write to us

There is no federal legalization of online casinos in the US. Every site on this list is offshore, licensed in jurisdictions such as Curaçao or Anjouan rather than by any US regulator. That places crypto casinos in a legal grey area for US players: they are not regulated for this market, and we won't pretend otherwise. A handful of states license online casino gaming — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those regulated operators do not run on crypto. Laws differ by state and some states are explicitly restrictive; offshore sites also self-restrict certain states, and the list varies by operator. Check your own state's law and the operator's own terms before you register.

You must be at least 18, and 21 where the site or your state sets that as the minimum. Each operator states its own minimum age in its terms — read it. We will not answer messages from anyone under the applicable age.

On verification: some sites here advertise minimal or no upfront KYC, but every operator reserves the right to request identity documents, typically at withdrawal or when a review is triggered. "No KYC" describes a signup experience, not a permanent exemption. It is not a route to conceal income or avoid tax, and we won't advise on evading verification, geoblocks or sanctions checks.

US players are generally liable for tax on gambling winnings and on crypto gains. That's a general statement of the position as at Sep 23, 2026, not advice — speak to a qualified tax professional about your own circumstances, and to a lawyer about the legal questions.

Complaints about an operator

We can't arbitrate, but we do log complaints and they feed into our rankings. If a pattern shows up across multiple readers on the same site, we revisit the review and say so on the page. Before you write:

1. Raise it with the casino's own support and keep the transcript.
2. Check the specific term you think was breached, in the operator's current terms rather than a screenshot from months ago.
3. If the site is licensed in Curaçao or Anjouan, check whether the licence page lists a complaints route — offshore protections are thinner than state-regulated ones, but they aren't always nothing.
4. Then send us the summary, with dates, the amount and the operator's response.

Gambling should stay affordable

These sites are entertainment, not a way to make money or fix a financial problem. You can lose everything you deposit, and with a balance held in BTC, ETH or other volatile coins you can also lose value to price movement on funds you never staked. Offshore operators may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated casinos are required to provide, so don't assume the safety net is there. If gambling is causing you or someone close to you harm, the National Problem Gambling Helpline is available on 1-800-GAMBLER. Our responsible gambling resources set out the tools worth using and where to find help.

Other ways to check us

If your question is really about who writes this site and how we score operators, our editorial background and review method covers it. The terms governing use of this site explain how we handle affiliate links and what our content is and isn't. Readers comparing self-exclusion arrangements outside the US may also find our coverage of non-GamStop casinos relevant, though that page is written for a UK audience and the legal position there is different.

Whichever question you have, a short message with the casino name, the page and the specific claim will get a better answer than a long one without them. We read everything, we correct what we get wrong, and we'd rather hear about it than not.